Shipping & Returns
Dispatch
Orders are dispatched via Amazon Fulfillment.
Order Tracking
Tracking details will be emailed to you when the order has been sent. This may take 12 to 48 hours depending on the shipping option selected.
Target Delivery Times
Contiguous U.S.
Shipping times to Contiguous U.S. vary depending on your location and selected shipping speed.
- Standard Shipping: 3 to 5 Business Days
- Expedited Shipping: 2 to 3 Business Days
- Priority Shipping: 1 to 2 Business Days
- Free Shipping (for orders over $100): 4 to 5 Business Days
Alaska & Hawaii
Shipping times to Alaska & Hawaii vary depending on your location and selected shipping speed.
- Standard Shipping: 4 to 6 Business Days
- Free Shipping (for orders over $50): 5 to 8 Business Days
United States Minor Outlying Islands
Shipping times to the United States Minor Outlying Islands vary depending on your location.
- Standard Shipping: 10 to 15 Business Days
COVID-19
Please note that orders are experiencing delays due to COVID-19. We thank you for your patience during this time.
Delivery Charges
United States
Delivery charges vary based on the number of items in your cart and your delivery location. To receive a shipping charge quote, simply add items to your cart and proceed through to checkout. When you enter your delivery address the website will display the available shipping options and their costs.
Free Shipping: We offer free Standard Shipping for orders over $100.
International
We do not ship orders outside of the United States from our USA website. Please see our New Zealand website for orders that need to be delivered outside of the USA.
Returns/Refund Policy
If for any reason product(s) is damaged, or the product(s) received is not the product that was ordered, Mountain Valley Honey will arrange collection for return and replace goods.
If an item is damaged in transit or the product(s) received is not the product(s) ordered, the Customer must alert Mountain Valley Honey within 24 hours of receipt of the order.
Clear photographs of the damage (or of the incorrect products) must be provided by the Customer to Mountain Valley Honey within 48 hours of receipt in order for us to process the return/refund.
We do not accept returns if you change your mind about the purchase.
Exchange Policy
We do not accept exchanges for food items. Please be careful what you order as exchanges are not available if you change your mind.
Cancellation Policy
Unfortunately, we are not able to cancel orders once payment has been received.
