Terms & Conditions

Purchase Terms

This web site is owned and operated by Mountain Valley Honey Limited Partnership T/A Mountain Valley Honey, a New Zealand Business, and will be hereby referred to as “Mountain Valley Honey”, “we”, “our” and/or “us” in these Terms & Conditions.

In viewing and/or purchasing products on this website the Customer confirms and acknowledges that they accept the terms & conditions (detailed on this page) as well as the Privacy Policy, accessible HERE.

Amendments to the Terms & Conditions

We reserve the right to review and amend these terms and conditions from time to time. Amendments will be effective immediately and in continuing to use the website you confirm and acknowledge that you accept any amendments to the terms and conditions. We recommend checking these terms and conditions each time you use the web site.


All prices are displayed in United States Dollars and excludes tax (where applicable). Mountain Valley Honey may vary the prices of their products at any time and without prior notice.


Orders are dispatched via Amazon Fulfillment.

Order Tracking

Tracking details will be emailed to you when the order has been sent. This may take 12 to 48 hours depending on the shipping option selected.

Target Delivery Times

Contiguous U.S.

Shipping times to Contiguous U.S. vary depending on your location and selected shipping speed.

  • Standard Shipping: 3 to 5 Business Days
  • Expedited Shipping: 2 to 3 Business Days
  • Priority Shipping: 1 to 2 Business Days
  • Free Shipping (for orders over $100): 4 to 5 Business Days

Alaska & Hawaii

Currently, we are unable to ship to Alaska & Hawaii.

United States Minor Outlying Islands

Currently, we are unable to ship to the United States Minor Outlying Islands.


Please note that orders are experiencing delays due to COVID-19. We thank you for your patience during this time.

Delivery Charges

United States

Delivery charges vary based on the number of items in your cart and your delivery location. To receive a shipping charge quote, simply add items to your cart and proceed through to checkout. When you enter your delivery address the website will display the available shipping options and their costs.

Free Shipping: We offer free Standard Shipping for orders over $50.


We do not ship orders outside of the United States from our USA website. Please see our New Zealand website for orders that need to be delivered outside of the USA.

Returns/Refund Policy

If for any reason product(s) is damaged, or the product(s) received is not the product that was ordered, Mountain Valley Honey will arrange collection for return and replace goods.

If an item is damaged in transit or the product(s) received is not the product(s) ordered, the Customer must alert Mountain Valley Honey within 24 hours of receipt of the order.

Clear photographs of the damage (or of the incorrect products) must be provided by the Customer to Mountain Valley Honey within 48 hours of receipt in order for us to process the return/refund.

We do not accept returns if you change your mind about the purchase.

Exchange Policy

We do not accept exchanges for food items. Please be careful what you order as exchanges are not available if you change your mind.

Cancellation Policy

Unfortunately, we are not able to cancel orders once payment has been received.

Jurisdiction / Disclaimer

This website is provided for use by USA residents.

Mountain Valley Honey does not accept any responsibility or liability for any direct, indirect, incidental, consequential, special, exemplary or punitive damage, or for any loss of profit, income or any intangible losses, or any claims, costs, expenses, or damage, whether in contract, tort (including negligence), equity or otherwise, arising directly or indirectly from, or connected with, your use of this website or any linked website, or your reliance on information contained in or accessed through this website, or the online purchase of goods, including the failure of any order to be processed or any goods to be delivered.

The Customer agrees that in the event of any legal dispute relating to these terms and conditions the parties will attempt to settle matters by way of mediation at the first instance.